Frequently Asked Questions
Back to FAQ’s
How do I find out the model and version of my validator?
There is a sticker located on the side cover of the validator. This contains the serial number, model, version, and date of manufacture of your validator.
In case the eprom has been changed in an XE validator and the sticker wasn’t updated, perform the following steps:
- With the power ON, turn all of the dip switches to the OFF position
- Now, turn ON switches (in this order) 9 and 1.
- The display will then flash 3 numbers; this is the version installed in the validator
My validator rejects too many bills - how can I improve acceptance rate?
Setting up a regular maintenance schedule is recommended. Depending on use, the validator should be cleaned and calibrated every 2-4 months.
What should I use to clean my validator?
Use rubbing alcohol and cotton balls or Q-Tips. Click here for a video on XE cleaning.
How often should I clean my validator?
Depending on use, the validator should be cleaned every 2-4 months.
How do I clean my validator?
** Always turn the power OFF when disconnecting and reconnecting the validator **
The XE series: There are (2) nickel-sized latch studs on the validator, (1) on each side. Loosen those screws and the bill path will hinge open. Using rubbing alcohol and cotton balls/Q-tips, clean the entire bill path, including the (2) silver heads, white nylon rollers, and the sensors. DO NOT CLEAN THE BELTS!! After cleaning, close the bill path and tighten the latch studs back up. Click here for a video.
STA series: There are (2) slides on the validator, (1) on each side, sliding those back together the bill path will hinge open. Using rubbing alcohol and cotton balls/Q-tips, clean the entire bill path, including the (2) silver heads, white nylon rollers, belts, and the sensors. It’s ok to clean the belts on the STA validator. After cleaning, close the bill path, making sure the slides lock back into place (you will hear them snap when locked in place).
My validator flashes 1/2 of a one and a decimal - what does this mean?
The controller has inhibited the validator from accepting any currency. Locate the controller in the machine and retrieve the error from it. Refer to the controller sections in our FAQ’s to determine how to read/acknowledge the error.