Setting up a regular maintenance schedule is recommended. Depending on use, the validator should be cleaned and calibrated every 2-4 months.

Use rubbing alcohol and cotton balls or Q-Tips. Click here for a video on XE cleaning. 

Depending on use, the validator should be cleaned every 2-4 months.

** Always turn the power OFF when disconnecting and reconnecting the validator **

The XE series: There are (2) nickel-sized latch studs on the validator, (1) on each side. Loosen those screws and the bill path will hinge open. Using rubbing alcohol and cotton balls/Q-tips, clean the entire bill path, including the (2) silver heads, white nylon rollers, and the sensors. DO NOT CLEAN THE BELTS!! After cleaning, close the bill path and tighten the latch studs back up. Click here for a video.

STA series: There are (2) slides on the validator, (1) on each side, sliding those back together the bill path will hinge open. Using rubbing alcohol and cotton balls/Q-tips, clean the entire bill path, including the (2) silver heads, white nylon rollers, belts, and the sensors. It’s ok to clean the belts on the STA validator. After cleaning, close the bill path, making sure the slides lock back into place (you will hear them snap when locked in place).

The controller has inhibited the validator from accepting any currency. Locate the controller in the machine and retrieve the error from it. Refer to the controller sections in our FAQ’s to determine how to read/acknowledge the error.