RMA Request
 

Hamilton requests that our customers and distributors with Internet access  submit the form below when returning a component for updates, modifications or repairs.

Whenever you return a part to Hamilton for modifications, repair or updates, it is necessary to issue a "Return Authorization Number" so your packages may be tracked and accounted for within the Service Department.

NOTE: Those units not under warranty are subject to a $70 bench fee. This fee will be waived if there are any repair charges. Call Customer Support for more information.

As soon as your request is processed, we will e-mail you a return authorization number.  The number needs to appear on both the parts being returned and the boxes they are shipped in.

When submitting your request between the hours of 8:00am-7:00pm Eastern Time weekdays, we will send you the authorization number via e-mail within 1 hour of its receipt. If you do not get a response, please contact Hamilton Support at 800-837-5561 or email: rma@hamiltonmfg.com. After hours and weekend requests will be processed on the next business day.

Company Name:

Billing Code:

Method of payment:

Purchase Order Number (if used)

Person Requesting Services:

Area Code and Phone Number:

E-mail: Please check for accuracy!

Return Shipping Address (Do Not Use Post Office Box Numbers):

City:

State:

Zip Code:

Model Number and /or Description (such as XE, validator):

Serial Number:

Changer Model:

Error Codes Observed:

Use the following area to describe any problems you're having or advise us of the work you wish to have performed.

Due to the nature of the Internet, Hamilton is not responsible for inturuption of computer or Internet services. If you do not receive return e-mail within the time stated above, please contact the Hamilton service department and advise.