Where is the controller located? 
The controller is mounted on the door of the machine; it has the display attached to it which the customer reads on the outside. The controller has 4 buttons on its side which are used for programming or resetting errors.                          

How do I find the model and version of my controller?
On the cover of the controller is a sticker which has the serial number, model number, and date of manufacture. Or power the ACW down for 30 seconds and power it back up. The version of the controller will display on the door of the machine for a few seconds before scrolling the welcome messages.

What do the letters in the model number mean?
Example: ACWv4.23_ _ _ _ _

C = capable of accepting credit cards with the push-pull credit card reader
D = capable with accepting codes with the Hamilton Audit Code System
E = capable of driving an external display
T = capable of accepting codes with a POS4000
BC9 = capable of accepting credit cards with the retro fit credit card reader
US1 = capable of dispensing $1 coins from the hopper

My machine says “out of service”, how do I reset it?
Hit the yellow button on the controller (1) time, it will tell you the error that caused the machine to go out of service. Then hit the yellow button (1) more time to acknowledge the error.

The ACWII, III, and some ACW4 controllers have a 2-line display on them. They also have a reset button on the top that must be pushed back in before hitting the yellow button.

• Refer to the ACW manual for an explanation of the error(s).

 My welcome prompt changed to “Payment Options…Use bills or coins”. Why and how do I reset it?
A problem has occurred with one of your payment options. The payment option(s) that are missing from the altered welcome prompt have experienced a problem. Turn the machine OFF for 30 seconds to return to your normal welcome prompt.

How do I convert my auto cashier to dispense $1 coins?
A lager pinwheel must be purchased for the hopper and the controller must be upgraded with the US1 program.

*Any controller that does not have a reset button on the top can be upgraded to the US1 program.

Can I add a receipt printer to my machine?
The Gold Line is the only machine capable of giving a receipt for transactions.

The receipt printer is issuing a receipt, but not printing anything on the receipt?
Make sure the paper has been installed properly. The paper should come over the top of the roll and then feed into the printer.